Fairhaven Resident and Family Satisfaction Survey
Positive feedback from Fairhaven residents and family members, about the care and services provided, is the best indicator of quality that the Home and its employees can receive.
Fairhaven is very interested in receiving comments and suggestions on how improvements can be made. There is an annual survey for residents and their families or representatives in the fall give everyone the opportunity to provide a rating based upon their experience, priorities and preferences. The questions are developed with input from residents and families or representatives.
A working group is established with members from each department. This group is mandated to consider the feedback from the survey in order to prepare an action plan which responds to the identified needs. This Action Plan is shared with the leadership team and then work begins according the timelines and responsible employees.
Completed in the fall of 2016, the Fairhaven Resident and Family Satisfaction Survey questions can be viewed below:
Action Plan for 2016
Following the 2016 Resident and Family Satisfaction Survey, the working group selected three areas of service for improvements:
1. Promote the positive. Staff need to hear the great feedback from the residents and families.
2. Resident Programs revamping program format and calendars to resident home area.
3. Food is not hot enough. Meal service changes implemented.
4. Lost laundry. Laundry now being done in house.
The complete action plan is provided below: