Fairhaven Resident and Family Satisfaction Survey
Positive feedback from Fairhaven residents and family members, about the care and services provided, is the best indicator of quality that the Home and its employees can receive.
Fairhaven is very interested in receiving comments and suggestions on how improvements can be made. There is an annual survey for residents and their families or representatives in the fall give everyone the opportunity to provide a rating based upon their experience, priorities and preferences. The questions are developed with input from residents and families or representatives.
A working group is established with members from each department. This group is mandated to consider the feedback from the survey in order to prepare an action plan which responds to the identified needs. This Action Plan is shared with the leadership team and then work begins according the timelines and responsible employees.
Completed in the fall of 2017, the Fairhaven Resident and Family Satisfaction Survey questions can be viewed below:
Action Plan for 2017
Following the 2017 Resident and Family Satisfaction Survey, the working group selected three areas of service for improvements:
1. Promote the positive. Staff need to hear the great feedback from the residents and families.
2. Resident Programs. Are you asked for input or suggestions into activities?
3. Within the last 12 months have you had any personal items go missing?.
4. Do you feel comfortable expressing your feelings and opinions to staff ?
Do you avoid providing feedback for fear of retaliation?
The complete action plan is provided below: