Resident Safisfaction

Fairhaven Resident and Family Satisfaction Survey

Positive feedback from Fairhaven residents and family members, about the care and services provided, is the best indicator of quality that the Home and its employees can receive.

Our Process

Fairhaven is very interested in receiving comments and suggestions on how improvements can be made.  There is an annual survey for residents and their families or representatives in the fall give everyone the opportunity to provide a rating based upon their experience, priorities and preferences. The questions are developed with input from residents and families or representatives.

A working group is established with members from each department.  This group is mandated to consider the feedback from the survey in order to prepare an action plan which responds to the identified needs.  This Action Plan is shared with the leadership team and then work begins according the timelines and responsible employees.

Our Survey

Completed in the fall of 2018, the Fairhaven Resident and Family Satisfaction Survey questions can be viewed below:

2018 Resident & Family Satisfaction Survey

Action Plan for 2018

Following the 2018 Resident and Family Satisfaction Survey, the working group selected three areas of service for improvements:

1.Staff Shortages: Our home attempts to fill every open shift, from the moment the first vacancy appears. Fairhaven also holds job fairs regularly to ensure that our current level of employees does not fall far from our optimum level of staffing.

2. Resident Activities: Input into activities and increased variety of outings.

3. Home Appearance: Building and environment and temperature in rooms.

The complete action plan is provided below: