Employee Satisfaction

Annual Satisfaction Survey for Employees

As an employer, Fairhaven is very concerned about the well being of the individuals who work in the Home in all areas of service; positive attitudes lead to positive actions.

It is imperative that Fairhaven employees provide the highest level of customer service possible, in accordance with the Home’s Mission, Vision and Values.

Our Process

In order to verify that a positive work-life balance is being maintained at Fairhaven, employees are asked to complete an annual Satisfaction Survey.  Results are compiled by a third party.  Once tabulated, the results are distributed, and a management leader is assigned to recruit a work group representing employees from most departments.  This group is mandated to consider the feedback from the survey in order to prepare an action plan which responds to the identified needs.  This Action Plan is shared with the leadership team and work begins according the timelines and responsible employees.

Our Survey

Completed in the fall of 2016, the Fairhaven Employee Satisfaction Survey questions can be viewed below:

Staff Survey 2016

Our 2016 Action Plan

The 2016 employees working group selected three focus areas based on the 2016 Survey Results.

  1. Teamwork and communication.
  2. Collaboration
  3. Availability of supplies.

They brainstormed about ways improvements could be achieved in each of the above areas.  Finally, the members decided which actions would be included in their action plan.  The results are available below:

Action Plan 2016 Staff Satisfaction