Our Mission, Vision and Values
Committed to enhancing the quality of life in a caring and safe environment.
Recognized as a community leader in providing quality care through spectacular service, innovation and collaboration with our residents, clients, staff and community partners.
Core Values & Key Principles
Our mission, vision, core values and key principles are part of Fairhaven’s Strategic Plan, available below.
Home Performance Levels Home Level Performance information is published on the Ministry’s public website. Please click on the link below to access information on any home including Fairhaven.
Accountability Agreement (L-SAA)
The Service Accountability Agreement between the Central East Local Health Integration Network and the Corporation of City of Peterborough and the Corporation of the County of Peterborough in respect to Fairhaven is available for your review. This L-SAA came into effect on July 1, 2010.
Accessibility Legislation and Compliance
Fairhaven is working to ensure that we provide goods, services and facilities to all residents, including people with disabilities, in accordance with the principles of dignity, independence, integration and equal opportunity.
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) will enforce standards to improve accessibility across the province. Five standards were initially identified to ensure a fully accessible Ontario by the year 2025. This legislation applies to both the public and private sectors.
The Accessibility Standards for Customer Service, Ontario Regulation 429/07 came into force on January 1, 2008.
Notice of Temporary Service Disruptions
Fairhaven is committed to providing notice when facilities, services or access to services, that could affect people with disabilities, are temporarily disrupted.
Some examples of services or access to services being disrupted includes, but is not limited to, a building being closed, an elevator being out of order, power-operated doors not working, accessible entrances, accessible washrooms, and transportation corridors (i.e. sidewalks, walkways, trails, roads etc.) not being available.
In the event that a temporary service disruption will occur a notice of temporary service disruption will be provided here. For planned disruptions, notice will be provided within a reasonable time in advance. For unplanned disruptions, notice will be provided as soon as possible.